Return & Exchange Policy

1. Exchange Policy (After Payment)

If you've already paid for your order (COD / UPI / online) and wish to exchange an item, you may do so within 3 days of delivery, subject to the following conditions:

• The item must be unused, unworn beyond trying on, and in its original condition with tags/packaging intact.
• The item must not be damaged, altered, or resized.
• Exchange requests must be raised within 3 days of the delivery date.

Note: Earrings and products worn close to the skin are non-exchangeable for hygiene reasons.

2. How to Request an Exchange

• Message us on WhatsApp at 99977 49685 with your order details and reason for exchange.
• Alternatively, visit our store directly: In front of Bansal Home, Chandrabani Road, near Rohini Enclave, Dehradun, Uttarakhand 248171.

Our team will guide you through the next steps and confirm the exchange.

3. Refunds

KUNDÉ currently offers exchanges (not cash refunds) for eligible items.

If you receive a damaged or wrong item, we will arrange a replacement or full refund after verification. Please refer to the section below.

4. Damaged or Wrong Item Received

If you receive a damaged product or an item different from what you ordered, please inform us within 24 hours of delivery with photos via WhatsApp at 99977 49685, so we can resolve this quickly.